A luxury shopping mall in Shanghai, Super Brand Mall uses WeChat, China’s most popular messaging app, to interact with customers. Users can ask the bot questions, such as, Where can I find the best Pad Thai? or Where can I rent bicycles by the hour? NAVITIME digs into its backend travel resources to deliver an answer-and to help users enjoy their trip.Īnother example is the Super Brand Mall chatbot. The NAVITIME bot, built with Bot Framework, connects travelers to unique experiences that align with their interests based on their destination. The bots save time, which improves operational efficiency.Īnd data retrieval bots aren’t limited to enterprise. Without the bot at their disposal, these workers would spend additional hours performing research. Data retrieval botsĪs we discovered when we explored Amazon Lex, large companies are using chatbots to help employees query information from internal resources. Use cases for Microsoft Bot FrameworkĪlthough you can use Microsoft Bot Framework to build pretty much any sort of bot, data retrieval and customer service make up a large percentage of use cases. That way, you can centralize all aspects of bot development, including NLU and machine learning, without a clunky workaround. In much the same way, it almost always makes sense to use Bot Framework in conjunction with Azure Bot Service. You’d still have a kitchen, but making coffee in the morning would be very inconvenient. However, doing it that way would be like building most of your house on one side of a lot and constructing the kitchen as a separate structure on the other side. You can host your bot elsewhere and still call Cognitive Services APIs to take advantage of AI features. So can you build a chatbot using Microsoft Bot Framework without using Azure Bot Service? Sure. Also part of Microsoft Azure, Cognitive Services contain tools that make your bot “smart.” It’s the Azure AI engine, and it’s what you use to give your bot natural language understanding (NLU) and machine learning capabilities. Bot Framework itself is distinct from Azure Bot Service however, developers using this service build their bots using Bot Framework within the Azure environment. A component of Microsoft Azure, this service provides a comprehensive environment for building your bot, in addition to testing, hosting, and deploying it around the web, plus applying AI features. Bot Builder is an open source product and includes SDKs for different programming languages, debugging and visualization tools, CLI tools, and webchat. This is the primary toolkit you use to define the attributes of your bot. Rather, it’s a matrix of tools that connects the bots you build to other platforms and services. However (and this is kind of confusing), it’s not what you actually use to define your bot’s behavior. As its name implies, this is the company’s actual chatbot development framework. It’s the company’s enterprise platform that’s similar to Google Cloud, among others. As the Microsoft cloud computing ecosystem, Azure contains a wide array of services. Here’s a rundown of the different Microsoft tools and services available to bot developers: Bot Framework, Bot Builder, and Azure Cognitive Services also receive coverage, but it can be hard to decipher what’s what. The Microsoft documentation is somewhat unclear in this regard, since most of it focuses on Azure Bot Service. What might be confusing, however, is how Bot Framework fits within the more extensive menu of Microsoft services. It shows you how to create a bot, teach it to interact with users, and deploy it on the platform of your choice. To get a sense of what it’s like, this Bot Framework tutorial from the documentation is an excellent place to start. Microsoft Bot Framework is a suite of tools you can use to build a chatbot. And if you aren’t already using Microsoft products, there’s still a lot to love about Bot Framework. If your organization already uses Microsoft enterprise tools and services, Bot Framework might be the best place for you to get started with bot building. Microsoft, like several other big tech companies, offers a comprehensive bot development framework and adjacent services that streamline the creation of a highly capable, full-featured chatbot. From basic chatbots to intelligent virtual assistants, you can build pretty much anything with Microsoft Bot Framework.
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